Customer relations

You have traveled on a Corsairfly flight:

Luggage complaints


Your luggage was damaged or late when you arrived at your destination

We fully understand the nuisance caused by this incident and present our apologies. We can assure you that your complaint will be taken very seriously and would like to request that you take the following steps depending on whether your luggage has been lost or damaged.

In all cases, you need to submit a declaration on the date of your arrival, to the Luggage Service at your destination located near the luggage delivery area. This declaration must be made before you leave the reserved area.

An assistance service is there to help:

To track down any luggage which was not delivered when you arrived:

  • During the first 5 days after the date of your flight, you may contact the luggage department at ADP (Paris airports) on 01 48 16 04 09, or the luggage department at the airport concerned.
  • From the 6th day onwards, it is the Corsairfly Luggage Service (who can be reached on +33 (0) 1.41.58.75.59) which takes over, up to the 30th day.

In order to process your complaint:

If you wish to submit a complaint after receiving your luggage and discovering that it has been damaged or tampered with, or after its late arrival, please contact the Corsairfly Luggage Service:

Corsairfly
Service Bagages
CS 34324
37043 TOURS Cedex 1
Tel : +33 (0) 1.41.58.75.59

The call centre is open from Monday to Sunday, as well as on public holidays, from 10 am to 6 pm.
The administration department is open from Monday to Friday with the exception of public holidays, from 10 am to 6 pm

Preparing your complaint:
If your luggage is damaged and/or tampered with: please download the procedure in PDF format by clicking here.
If your luggage is lost: please download the form in PDF format by clicking here.

We would like to remind you that the airline will not take into account any perishable items (including medicines), valuable or fragile items, currency, jewelry, silverware, shares, securities or other precious items, samples and business papers which are placed in checked-in luggage, with or without the carrier's knowledge. We recommend that you do not place these types of products or items in the hold but instead keep them with you in your hand luggage.
For further information, please click here.

What about items confiscated during security checks?

Due to the Vigipirate Renforcé anti-terrorist plan and new security measures imposed by European regulations, you are not authorized to keep any of the following in the cabin:

  • Any item considered as dangerous or which may be considered as a weapon. This includes pointed, sharp and cutting objects and items which may be used as blunt weapons. These will be confiscated the moment you pass through the security checkpoint and destroyed.
  • Any items defined by the term "liquids". These are confiscated the moment you pass through the security checkpoint and destroyed.

The airline declines any liability for the confiscation of these items and a failure to return them. For further information, click here

Customer relations

You are returning from a trip on one of our lines and we would like to thank you for choosing to fly with Corsairfly

If you would like to share your impressions, ideas or suggestions or make a complaint, please feel free to contact us at the following address:

Corsairfly
Service Relations Clientèle
API 31 B
2, avenue Charles Lindbergh
94 636 Rungis CEDEX

If you have a complaint:

  • If you have booked your journey as a package (flights + hotel) please contact your travel agent directly.
  • For any complaints concerning a flight booked with no other services, please send us a detailed letter explaining the circumstances, including:
    - Your full postal address
    - Copies of the passenger receipts and/or boarding cards
    - A copy of the invoice for your reservation
    - Receipts for any possible costs incurred (originals)

If you have purchased your ticket from Corsairfly and traveled onboard a partner airline, please directly contact the airline having provided your flight,

Click here to view the European regulations