In the event of dispute

Our teams are here to help if you are not fully satisfied with Corsairfly's service.
Please remember the following if you are submitting a claim:

• If there is any question regarding the condition of your shipments, a record of damages must be drawn up in the presence of a Corsairfly agent before the goods leave the warehouse. Appropriate concerns must be clearly noted (for example, the number or weight of damaged or missing packages/precise description and monetary estimate of the value of the complaint). No claims will be considered after the fact.
• A complaint letter must be sent to the Corsairfly agent within two weeks of the issuance of the Air Waybill (AWB).

Important: You must deal with the Corsairfly agent at your destination (airport at which the shipments arrived) regarding all disputes contacts

Disputes are handled in accordance with the Montreal Convention, which sets airline liability limits.