Advice for travelers

An additional seat for added comfort

You can request an additional seat, situated next to you or opposite you on the plane:

• For medical reasons - in this case confirmation from a doctor will be required.
• For reasons of comfort, for yourself or for your baby.

For all purchases of an additional seat for comfort reasons, Corsairfly will waive the taxes on the price for the second seat.
You should make your request at the latest 48 hours before departure.Contact us

Transit flights

Definitions

A direct flight is identified by means of a single flight number. It can be:

• A direct flight without stopover, i.e. a flight which does not stop at another airport and which operates directly between point A and point B without landing between the two.
• A direct flight with stopover(s) includes one or several stopover(s) in order (among other things) to refuel or clean the aircraft. According to the case in question, you can remain inside the aircraft while waiting for new passengers to board or disembark or you may be invited to leave the aircraft and head for the transit lounge.

A non-direct flight or "connecting flight" involves a change of aircraft. At the transit airport, you will be asked to proceed to the transit area where you will then continue your journey onboard a new aircraft (belonging to Corsairfly or to one of its partner companies).

Information & tips for transfers:

• When booking: Be sure to note the length of time available for your connection. Ensure that you have sufficient connection time between your two flights to allow for any unexpected events, formalities and travel times ...
• At the departure airport:
  • Check-in: Corsairfly does everything possible to facilitate the check-in formalities for connecting flights, working with its partner airlines. According to the case in question, you will either be checked in on the Corsairfly flight and on your connecting flight or else you will need to collect your second boarding card during your stopover.
  • Luggage: It is not always possible to check your luggage right through to your final destination. In this case, you will need to recover your luggage and check it in once again at the transit airport.
    Special cases: For connecting flights from France to Canada, national legislation requires that you recover your luggage and check it in again for the second flight. On the other hand, for flights from Canada to France, the client recovers his luggage in France.
• At your transit airport:
  • All passengers taking connecting flights are asked to get off the plane, taking with them their boarding card and transit card where applicable.
  • At the airport, take care to follow the "Correspondence" (or "Transfer") signs.
  • Check the information shown on your flight ticket by consulting the information screens in the terminal in order to find out which boarding gate you need to take. Simply follow the instructions.
  • You will then pass through the Border Police checkpoint.
    Please note: you are required to pass through the filter checkpoints once again for all airports not recognized by the DGAC (French Civil Aviation Authority) and in particular for all combined flights outside the EU (for example: Pointe à Pitre -> Saint Martin -> Paris Orly and Antananarivo -> Réunion -> Paris Orly).

  Be particularly attentive concerning items which are not allowed in the cabin and which may be confiscated from you during the second round of checks (particularly duty-free liquids bought at the first airport).

  • o You may then return to the boarding or transit lounge, where you will re-board as a priority.

Learn more about our tailored medical assistance service

In order to be eligible for tailored medical assistance:

• At the time of booking, a seat for a passenger with reduced mobility may be assigned in advance upon request. It is important to note that for onboard safety and security reasons, access to certain seats on the plane is not always possible (access to the emergency exits or the upper deck of Boeing B747 aircraft is not authorized for reduced mobility passengers.
• Before your journey, you should submit a request for tailored assistance to us in order that assistance appropriate to your handicap can be organized.

Unless we receive prior information from you at least 48 hours before your departure, Corsairfly will be unable to guarantee that the assistance you require will be ready in time.

This service is free. Click here to download the medical information sheet to be completed and returned by your general practitioner to the company Corsairfly at the following fax number: 01 49 79 49 85

In certain cases, a medical authorization may be requested from you:

• If you suffer from behavioral problems and no-one can accompany you,
• If you suffer from respiratory insufficiency,
• If you are ill or if you have undergone a recent operation,
• If your medical treatment requires the transportation of full syringes for use onboard (insulin treatments for example, etc).

We advise that you make arrangements for someone to accompany you. This should be an able-bodied, responsible person aged at least 18 and not already caring for a child under the age of 12. These precautions are taken in order to ensure that this person can focus on caring for the person that he/she is accompanying

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Everything you need to know about airport assistance

Assistance at airports in the European Union

In compliance with EC regulation no.1107 /2006, airport managers of airports located in the European Community (including the overseas departments) are responsible for the assistance and arrangements necessary to the carriage of disabled passengers or those with reduced mobility:

• Carrying out notifications of their arrival at an airport and their request for assistance at the designated location inside and outside the terminal buildings
• Travel from a designated location to the check-in desk.
• Carrying out their check-in and that of their luggage.
• Travel from the check-in desk to the aircraft, completing the necessary emigration and customs formalities and the various safety procedures.
• Boarding the aircraft thanks to the provision of escalators, wheelchairs or any other assistance required, according to the case in question.
• Traveling from the aircraft to the luggage delivery hall, collecting luggage, and completing the necessary emigration and customs formalities.
• Traveling from the luggage delivery hall to the designated location.
• Organizing their transfer if they are in transit, with assistance provided both onboard and on the ground, as well as outside and between the terminals.
• Going to the toilets, when requested.
• In the event that a disabled or reduced mobility person is assisted by someone accompanying them, this person is authorized to supply (upon request) the necessary assistance in the airport as well as with boarding and disembarking.
• Airport assistance with all required equipment for reduced mobility passengers including electric wheelchairs, subject to a period of notice of 48 hours, and subject to the availability of sufficient space onboard the aircraft, without this in any way prejudicing the application of the legislation concerning dangerous items.
• The temporary replacement of lost or damaged mobility equipment, (although not necessarily with identical equipment).
• Airport assistance with dogs officially recognized as guide dogs, where necessary
• The provision of information needed to take flights, in an easily accessible form.

Assistance in airports outside the European Union

Airports outside the European Community follow IATA recommendations and offer the following services to passengers:

• Travel from the check-in desk to the aircraft, completing the necessary emigration and customs formalities and security procedures.
• Boarding the aircraft thanks to the provision of escalators, wheelchairs or any other form of assistance required according to the circumstances.
• Traveling from the aircraft to the luggage delivery hall, collecting luggage, and completing emigration and customs formalities.

Please note, some airports are not able to provide escalators or Ambulifts used to raise or lower handicapped or reduced mobility passengers from the ground to the airport door and vice versa: Madagascar, Punta Cana, Puerto Plata, Mayotte, Cuba, Quebec.

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Learn more about onboard assistance,

In accordance with European regulation no.1107/2006, Corsairfly allows the following on its aircraft:

• The transportation of a guide dog in the cabin or in the hold subject to national regulations or availability.
• The transportation of medical equipment, up to a maximum of 2 items of mobility equipment per disabled or reduced mobility person, including an electric wheelchair (subject to a period of notice of 72 hours) on condition that suitable space is available onboard, without this in any way prejudicing safety and security requirements concerning dangerous goods.
• Assistance with getting to the toilet.

Assistance provided by the company for people suffering from respiratory problems

Anyone requiring medical oxygen during the flight must be equipped with bottles supplied by the company only. For security reasons, under no circumstances will the person be allowed to use his own bottles for his onboard oxygen requirements.

Despite this, you may check in and transport your own bottles in the hold, on condition that these have been emptied and their tops removed.

For all oxygen assistance requirements:

• The request must obligatorily be submitted to our departments, within a minimum period of 10 days before departure
• Your general physician should draw up a medical certificate and complete a special form.
• Upon receipt of the completed form, this will be forwarded to our airline doctor. He alone is authorized to grant an agreement authorizing you to travel, and to order the necessary oxygen (reply in 72 working hours).

You will be billed for this order. The price is €382*per journey.
*( Prices subject to modification without notice)

Medicines and medical equipment

The transportation of medicines

In the case of a medical treatment requiring that syringes be brought along (for example insulin treatments, etc), it is very important (due to European regulations limiting the amount of hand luggage) to present the prescription in your name, issued by the general physician, to the airport safety counter, confirming the need for the passenger to keep his/her syringes in the cabin and describing all components and aspects of the treatment brought along for the trip (outbound and return flights) without forgetting to mention all medicines, including those with a lower renewal frequency.

Traveling with medical equipment

For medical equipment (breathing equipment or other equipment) you must obligatorily submit a request for prior authorization to the airline. Some medical equipment can include hazardous "hidden" items which are not allowed in the cabin. To learn more about dangerous items, please consult our hazardous goods/luggage section. Please contact us for further information, contact us.