Corsairfly : conditions de vente

General Conditions

The conditions of sale applicable to CORSAIR offerings available on the www.corsairfly.ca website are:
- these General Conditions; and
- where applicable, specific conditions which will be indicated to you at the time of your reservation and which prevail over these General Conditions.
The general conditions of sale are governed by the laws of France, subject to any applicable laws which may supersede them. Any airfare ticket purchase made through the www.corsairfly.ca website entails acceptance by the client or site user of these General Conditions and of the specific conditions attached to the ticket(s) selected.

1. Fare conditions

Fares are quoted inclusive of all taxes (including airport taxes, security and fuel surcharges), with the exception of certain taxes at particular destinations, which may be collected locally (and sometimes in foreign currencies) upon arrival and/or departure.

Some fares are subject to specific conditions,which may limit or exclude the possibility of modifying, cancelling, or refunding your ticket or which may impose an additional fare to proceed with such modifications. Certain fares (e.g. infant, child, junior, senior, student) are considered "special" fares.

Any specific conditions applicable to fares and special fares will be indicated to you at the time of your online reservation. For any further information on fares, you can also contact us.

The fares quoted on the www.corsair.ca website are not guaranteed until the reservation has been confirmed and the payment has been validated. Moreover, fares advertised on the site are only available for a limited number of seats. Within the limitof seats available, the current fare on the site shall be applicable with the site user's acceptance. CORSAIR will not reimburse the difference if you purchase the same ticket at a non-promotional fare.

Certain uncommon or promotional fares are subject to special conditions which may impose restrictions on usage, impose an additional fare, or prohibit a change in reservation and may limit the amount of a refund in case of cancellation or failure by the passenger to be present at the time of the flight.

Our prices include all airport taxes and surcharges except for certain locally-collected taxes. For further information, you can also contact us.

2. " Grand Large » fares: (except " Grand Large promo » fares)

No restrictions on modifications and no penalty for refunds, before or after departure.

No penalty will be imposed for voluntary changes to your reservation made before the departure of each flight segment concerned.

If the change is for a lower class reservation than that which was originally reserved, the price difference will be refunded to the client for whom the original reservation was made. In the case where the passenger fails to be present for the flight ("no show"), your ticket is non-refundable and cannotbe modified (see article 6.d).

3. " Horizon » fares : Your ticket is refundable and may be modified

Voluntary changes to your reservation, made before the departure of each flight segment concerned, will be subject to a penalty of eighty Euros (€80).

If the change is for a higher class reservation than that which was originally reserved, a fare readjustment will be collected.

If the change is for a lower class reservation than that which was originally reserved, the price difference will be refunded to the client for whom the original reservation was made.

In the case where the passenger fails to be present for the flight ("no show"), your ticket is non-refundable and cannot be modified (see article6.d).

Other conditions are applicable, contact Corsair.

4. « Flexible Horizon » fares : Your ticket is refundable and may be modified

Voluntary changes to your reservation may be made before the departure of each flight segment concerned without penalty.

If the change is for a higher class reservation than that which was originally reserved, a fare readjustment will be collected.

If the change is for a lower class reservation than that which was originally reserved, the price difference will be refunded to the client for whom the original reservation was made.

In the case where the passenger fails to be present for the flight ("no show"), your ticket is non-refundable and cannot be modified (see article6.d).

5. " Promo Horizon " fares (long-distance flights to and from the French Overseas Departments and Territories "DOM-TOM") :

Your ticket is non-refundable and may not be modified.

In the case where the passenger fails to be present for the flight ("no show"), your ticket is non-refundable and cannot be modified (see article6.d).

Refunds are not permitted in the case of trip cancellation.

6. Use of tickets

The coupons of every ticket issued by CORSAIR must be used in sequential order, except with the express prior consent of CORSAIR, and according to the following conditions:

(a) The ticket you have purchased is valid only for the carriage indicated thereon, from the departure point to the arrival point appearing on the ticket. CORSAIR reserves the right to schedule, or not, stopovers, as well as the right to remove or modify them without informing the client or obtaining his or her consent. Each ticket flight coupon is valid for carriage in the class specified thereon, at the date and for the flight corresponding to your reservation. The fare you paid corresponds to the route indicated on your ticket.

(b) The ticket is non-transferable, whether for payment or gratuitously. Any change of name on an issued ticket will give rise to the loss of this ticket if it is non-refundable, or to the purchase of a new ticket followed by the refund of the original ticket in the case of a refundable ticket.

(c) Subject to specific conditions applicable to certain one-time or promotional fares, if you wish to modify all or part of your trip, CORSAIR will calculate the new fare corresponding to the change. You will then have the choice of accepting the new price or keeping the original carriage as shown on the ticket. If you decide to change your ticket, you must pay the difference between the original fare and the new fare. If the new fare is less than the original fare, the difference will be refunded to you, if possible. In all cases, the prior flight ticket coupons shall no longer have any value and shall be cancelled by CORSAIR. They shall not give rise to any carriage if presented at the check-in counter.

(d) In case of failure to be present at the time of departure (without having notified CORSAIR in advance when the ticket may be modified), your reservations on the return flight shall be automatically cancelled by CORSAIR.

(e) Every ticket must be fully paid before boarding. Otherwise, the passenger will not be permitted to board.

7.Validity of tickets

Except as otherwise provided for in specific conditions indicated at the time of your online reservation, a ticket is valid for one year:

as from the date of issue thereof, or,
as from the date of use of the first coupon, if such use occurs within one year of the issue thereof.

8.Purchase of tickets

You may reserve for up to a maximum of nine (9) passengers, including adults and children, per itinerary. Each adult passenger may travel with only one (1) infant on their lap. The maximum number of infants allowed on board is twenty-five (25).

Should you wish to make further ticket reservations, you may open another itinerary. Your purchase will be confirmed, once the entire itinerary price has been paid, by the display of a reference to your itinerary, which shall be confirmed via an instantaneous email summarizing all the elements of your purchase, sent to the email address you previously provided.

In all cases, any purchase is always made subject to full settlement of the purchase price. If settlement of the purchase price was not confirmed or was cancelled before boarding, the passenger presenting that ticket will be refused permission to board.

9. Availability of tickets

Corsair offers electronic ticketing on all flights;"paper" tickets are no longer issued.

Reserve your ticket, as usual, online or through our reservation agents
Input the information contained on a piece of identification (passport or national identity card)
Confirm your payment by credit card
Receive confirmation of your itinerary by email
Present yourself directly at the check-in counter with your piece of identification and obtain your boarding pass.

Your itinerary confirmation contains all the details of your purchase as well as the mandatory legal conditions applicable thereto. All such details are saved directly in our secure database. There is no longer a risk in case you lose or forget your paper ticket.

You can also access the details of your reservation on the homepage of our website "Consult your reservation".

Any modification permitted by the fare paid for your ticket can be made via a simple phone call: contact us

10. Flight schedules

10.a) The flight schedules indicated by the Company are not guaranteed

Prior to accepting your purchase, CORSAIR will indicate the applicable flight schedules to you, which will be reproduced on your ticket. The planned flight schedules may be modified after the issue of the ticket. For this reason, we strongly recommend that you provide us with your contact information or those of a contact person at your point of departure and at your destination so that we can inform you, if necessary, of any such modification.

The carrier undertakes to make its best efforts to transport the passenger and baggage with reasonable diligence. The times indicated on the tickets or elsewhere are not guaranteed and do not form a part of this contract. The carrier may, without prior notice, substitute another carrier for itself, use other airplanes, modify or cancel stopovers listed on the ticket in the case of necessity. Schedules are subject to change without prior notice. The carrier assumes no liability for connections.

10.b) Please note the check-in deadline:

You must be checked in one hour prior to the takeoff time indicated by CORSAIR for the specified flight, at the latest. After this deadline, the passenger is deemed not to have been present for check-in ("no-show") and will be refused permission to board (and, where applicable, the return flight segment will be cancelled).

10.c) Definition of "direct flight":

A direct flight is a flight which proceeds to a final destination with or without a stopover but without changing aircrafts.

10.d) Definition of "non-stop flight":

A non-stop flight is a flight which proceeds directly to a final destination without changing aircrafts and without any stopover.

10.e) Definition of "stopover":

Any intermediate stop made during a flight between the departure point and the final destination, for technical or commercial reasons.

11. Refund of paper tickets declared lost or stolen

If all or part of your ticket is lost or stolen, you may be reimbursed, after providing a copy of the police report of the loss or theft, as soon as possible after the expiration of the ticket, provided the ticket or part of the ticket stolen has not been used (by you or a third party) or previously replaced or refunded. If you wish to take the flight, you must purchase another ticket. We may refuse to refund any ticket, after its expiration.

12. Liability of the air carrier with respect to passengers and their baggage

This information memorandum summarizes the rules of liability applicable to European air carriers as required by European legislation and the Montreal Convention.

Indemnification in cases of injury or death : There is no monetary limit to liability in cases of death or injury of a passenger. For any damage up to a value of 100,000 SDR (approximately €123,000), the air carrier may not contest the claim for indemnity. If the damage exceeds this amount, the air carrier can only defend against a claim by proving that it was not negligent or otherwise at fault.

Payment of advances: In case of injury to or death of a passenger, the air carrier must pay an advance to cover immediate economic needs within fifteen (15) days of identifying the person with a right to indemnification. In case of death, this advance may not be less than 16,000 SDR (approximately €20,000).

Delay of passengers: In case of passenger delays, the air carrier is liable for damages, unless it took all reasonably possible measures to prevent them or if it was impossible to take such measures. Liability for passenger delays is limited to 4,150 SDR (approximately €5,100).

Delay of baggage: In case of baggage delays, the air carrier is liable for damages, unless it took all reasonable measures to prevent them or if it was impossible to take such measures. Liability for baggage delays is limited to 1,000 SDR (approximately €1,230).

Destruction, loss or damage to baggage: The air carrier is liable for the destruction, loss or damage to baggage, up to 1,000 SDR (approximately €1,230). In the case of checked baggage, it is liable even it committed no fault, unless the baggage was defective. In the case of un-checked baggage, the carrier is not liable unless it is at fault. .

Higher limit of liability for baggage: A passenger can benefit from a higher liability limit by making a special declaration, at the latest at the time of check-in, and by paying an additional fee.

Complaints relating to baggage : In the event of the damage, delay, loss or destruction of baggage, the passenger concerned must file a written complaint with the carrier as soon as possible. In the event of damages to checked baggage or of a delay in their arrival, the passenger must file a written complaint within the respective time limits of seven (7) days (in the event of damage or destruction) and twenty-one (21) days (in the event of delay) as from the date on which the baggage was made available to the passenger.

Relative liability of the contracting carrier and the actual carrier: If the air carrier operating the flight is not the same as the carrier with whom a contract was made, the passenger has the right to file a complaint or a claim against either of these carriers. If the name or code of an air carrier appears on the ticket, that carrier is the one with whom a contract was concluded.

Time limitation for recourse : Any actions in liability must be filed within two (2) years as from the arrival of the aircraft, or as from the date on which the aircraft was scheduled to arrive.

Basis of the above rules : The above-described rules are based on the Montreal Convention of May 28, 1999, implemented by the European Union by regulation (EC) no. 2027/97 (as modified by the regulation (EC) no. 889/2002) and by the national legislation of the member States.mbres.

This summary may not be used for purposes of indemnification, claim, or interpretation of the provisions of the applicable regulations and the Montreal Convention and it does not create any contractual rights between the passenger and CORSAIR.

13. Legal and administrative formalities

Prior to purchasing his tickets (adult, child, infant) on the www.corsairfly.ca website, the site user must verify that he complies with the local authorities of his destination country for police, customs and health formalities. Some countries require that passengers' passports be valid at least six (6) months after their return.

On flights to the French Antilles or Reunion, after June 16, 2006, these are the new rules issued by the police authority responsible for civil aviation and border control of ORLY:

Unaccompanied children must travel with a passport or national identity card and an authorization to leave the territory.
Minors over 12 years old, considered as adults at the time of ticket purchase, must travel with a passport or a national identity card and an authorization to leave the territory.
Minors traveling with parents (father or mother) who do not have the same family name must present the Family Record Book as well as a national identity card.*Note that the Family Record Book is not recognized as a piece of identification at Saint-Martin because Corsair leaves the Dutch side of the island.
Minors traveling with other family members (brother, sister, aunt, uncle, etc...) who do not have the same family name must travel with a passport or with a national identity card and authorization to leave the territory. toire.

NO minor may travel with the passport of his or her parents if the parents do not accompany him or her.
NO minor over 15 years old may travel on the passport of his or her parents, even if his or her parents are accompanying him or her. From the age of 15, minors must carry their own piece of identification.
These criteria are provided as a suggestion. It is the responsibility of each traveler to ask the relevant authorities which documents are necessary to enter the destination country (or DOM-TOM), at the time of his trip.

14. Conditions of use of the website: Protection of confidentiality and personal information

This confidentiality policy protects the information we collect about you or that you provide to us online through our website at www.corsairfly.ca. By using our website, you accept the terms of this confidentiality policy.

CORSAIR strives as much as possible to ensure that its services meet the wishes of its customers. CORSAIR collects your information, such as your name, address, email address, telephone number, personal preferences (of travel) and interests when you contact us for more information about CORSAIR, our products or our services. CORSAIR also collects your transactional information when you make a reservation with CORSAIR or make a payment to purchase our products and services. CORSAIR treats all your information in accordance with the principles of privacy, transparency and confidentiality. Specifically, we will not use this information for purposes other than to contact you in order to answer your questions and requests or to provide information or services, products or reservations that you have requested, ordered or concluded. The information collected may also be used for purposes of promotional or commercial communications, or the communication of information by CORSAIR, and through different media. CORSAIR may also use this information to perform various internal research in order to improve our services and to better meet your needs.

Unless we have your explicit consent, we will not sell, lease, give, or trade your personal information to any third party except to service providers with whom we work to facilitate or outsource one or more elements of the operation of our website or for any service you requested. These internal service providers are subject to confidentiality agreements or to legal restrictions prohibiting them from using the information we provide for any purpose other than to facilitate these related limited and specific operations, unless you have explicitly asked for or have given your permission for any other use.

In accordance with the French Data Protection Act (no. 78-17) of January 6, 1978, as amended by the Act (2004-801) of August 6, 2004, you have the right to access, modify, correct and delete information concerning yourself. If you have any questions or comments regarding this confidentiality policy or if you wish to review or modify your personal information or request that your personal information be removed from the databases we actively use, please contact us by mail at the address listed in the Contact Us section. We will respond to your request for access within thirty (30) days. To be able to provide any information, to correct any inaccuracies, or to delete any information we may ask you to verify your identity accordingly and to provide other details (in a secure way) to help us respond to your request.

CORSAIR treats personal information you provide online with the utmost care and takes all necessary measures to protect such information and ensure that it is only used for legitimate purposes.

At any time, Corsair offers you the possibility of ending the use of your information by simply mailing us at the address mentioned in the Contact Us section. In very exceptional circumstances, CORSAIR may be legally required to disclose information about you upon court order.

15. Conditions of use of the website : Usage of cookies

A cookie is a small parcel of information (a small file of up to 4 kb) that is saved on your hard disk by your computer. A cookie can only be read by the server that provided it to you. It does not identify you (as we do not attempt to combine this technical data with the personal information we collect on our website); instead, it records information about your computer's browsing on our site (the pages you viewed, the date and time of visit, your IP address, etc.). CORSAIR uses theses cookies so that the information on our site meets your personal preferences as a visitor and customer as much as possible. You can, at anytime, stop the use of cookies by changing the settings on your browser. Presently, it contains some information that you have provided to us. Thus, you would not need to fill out all the forms that you have already communicated to us again each time you visit . Please note that you may discontinue the usage of cookies by configuring your browser as needed.

16. Conditions of use of the website : Intellectual Property

All data, text, information, images, photographs or any other content on the site is subject to protection under intellectual property law.

Therefore, any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of the elements of the site, without CORSAIR's prior written consent, constitutes an infringement pursuant to the Code of Intellectual Property.

All marks (trademarks and logos) and any other distinguishing sign that appear on our site are the property of Corsair and/or its partners. Therefore, any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these distinctive signs is prohibited without the prior written authorization of their owner.

You agree, in particular:

- that these General Conditions are of a contractual and mandatory nature;

- not to use the name "CORSAIR" or the mark "Corsairfly" or the marketing material on the site, for any purpose whatsoever without prior written authorization of CORSAIR; and

- not to reproduce all or part of the information contained on this site for commercial reasons (flights, price, etc..), including on other websites or online services by any means (e.g. use of robots, spiders, crawlers or hyperlinks).

17. Conditions of use of the website : Disclaimer

CORSAIR shall not be held responsible for the content of personal information provided by you. Moreover, CORSAIR shall not be held liable for any indirect damages, including loss of profits, business, contracts or revenues because of the use of our site. CORSAIR also shall not be held responsible for the content, data, products and information offered on third party sites from which hyperlinks are provided to the www.corsairfly.ca site.

18. Legal information: Publisher

CORSAIR

Société Anonyme au capital de 30 108 750 Euros, 328 621 586 RCS AJACCIO, SIRET : 328 621 586 00051, APE : 621 Z

Principal place of business : 2, avenue Charles Lindbergh 94636 Rungis Cedex France

Legal Information: Site host
Internet FR SA
Immeuble Odyssée
2-12, Chemin des Femmes
91886 Massy Cedex
www.internet-fr.net

19. Legal information: Validity of the Offers

All CORSAIR offers available on the www.corsairfly.ca site are subject to an expiry date that it is the user of the site's responsibility to verify. In this regard, CORSAIR warns users of the site of the fact that some search engines sometimes continue to refer to old website pages containing offers which have already expired and which the user is asked to ignore.

20. Legal information: Warning

You acknowledge having been fully informed of the possibility that CORSAIR may suspend and/or temporarily or permanently modify its online services at any time due to technical or regulatory difficulties, without the possibility of engaging its liability in any way.

21. Legal information: Disclaimer

CORSAIR is not responsible and cannot be held liable for the accuracy of the information provided by its partners.

Secure payment: Data security

CORSAIR offers a secure online payment system using the latest technologies and in particular the Secure Socket Layer (SSL) data exchange protocol. Secure online payment is the easiest and fastest way to validate your CORSAIR flight purchases.

Based on the SSL data encryption system, compatible with the Internet Explorer and Netscape Navigator browsers, the SSL protocol ensures total security of payment.

At the payment stage, you have a choice of several credit card options:
- Carte Bleue,
- Carte VISA,
- MASTERCARD, or
- AMERICAN EXPRESS.

At this stage, you enter the secure mode of payment and are directed to an SSL-protected page. The information you enter on this page (your credit card number and expiration date) is encrypted and is read only by the SSL protocol payment server. This server validates your credit card information (to avoid number mistakes). Once the transaction is completed, you will receive a registration ticket for your payment including an identification number. The payment is made through a payment terminal. Be sure to print a copy of the payment summary containing your transaction number.

22. Legal information: Hyperlinks

CORSAIR shall not be responsible for the content, offers, information and services offered through the sites to which links are established. CORSAIR partners - including NOUVELLES FRONTIERES, Jet4YOU, OCTOPUSTRAVEL and EUROPCAR - are solely responsible for the information and offers contained in the web pages of their respective sites. In this regard, CORSAIR is not responsible and can not be held liable for the websites the content of which does not conform to laws and regulations in force.

23. General conditions for Passengers with Reduced Mobility (PRM )

1. Definitions
"PRM" means any person whose mobility is reduced, when using transport, because of any physical disability (sensory or motor, permanent or temporary), or of any intellectual impairment or any other cause of disability, or age, or pregnancy and whose situation requires special attention and adaptation to the person's needs of the services made available to all Passengers. (Article 2 of European regulation 1107/2006 of July 5, 2006)

"Companion" means any person accompanying the PRM during his or her transport. This person must be an adult, civilly responsible, not having custody of a child under 12 years of age during the flight, and capable of meeting the needs of the PRM in his care and of evacuating him, if necessary, when the PRM is not autonomous.

2. Reservation and boarding of PRM

CORSAIR or its agent may refuse to accept a reservation for a PRM or refuse a PRM permission to board in order to comply with applicable security requirements, or if the size of the aircraft or its doors make the boarding or the transport of the PRM impossible.

These restrictions are listed in this article 2 of this chapter.

In case of a refusal to accept a reservation in the cases described above, CORSAIR, or its agent, shall endeavour, within reasonable limits, to propose an alternative solution acceptable to the PRM.

In case of refusal of permission to board, the PRM concerned and his "Companion" shall have a right to reimbursement or to the re-routing described in article 8 of regulation (EC) no. 261/2004 of February 11, 2004. The right to a return flight or to a re-routing is subject to meeting all security requirements.

a) Restrictions on reservations and/or boarding by PRM's:

Absence of a Companion when the person is not autonomous (meal/safety belt/oxygen mask/washroom).
The medical material or cabin setup necessary on board the person's trip is not available for the flight in question.
The person cannot take off or land while belted into a standard seat and no other additional seating is available (in sufficient number).
The person exhibits behavioural problems and is unaccompanied.
The person exhibits behavioural problems and does not have a medical opinion from the CORSAIR doctor authorizing him to travel alone.
The maximum number of PRMs on the flight in question has been reached.
The maximum number of seeing-eye dogs on the flight in question has been reached.
The seeing-eye-dog is not properly muzzled, harnessed and leashed.
The medications, vaccines, syringes, medical material (respirator, etc...) which are products that are prohibited aboard and which must be used during the flight were not brought to the attention of or were not subject to a preliminary agreement by CORSAIR.ORSAIR.
The electric wheelchair of the person is indispensable to him in the cabin and he is unable to take off/land in a standard airplane seat according to the rules of safety in force.
The electric wheelchair of the person has one or more liquid electrolyte batteries and the person cannot leave such batteries behind.
The electric wheelchair of the person does not conform to applicable safety regulations to be accepted aboard the aircraft and the person cannot leave it behind.

b) Grounds for the downgrading of the PRM at boarding:

CORSAIR may downgrade a PRM and his Companion if, at the time of check-in or boarding, it notices that:

The PRM cannot move about without material or human help, or that
The PRM can move about horizontally but has difficulty climbing and descending stairs.

Since this downgrading is for safety reasons, Corsair cannot be held liable for it.

c)Criteria for autonomy of the PRM/Companion

A person is considered autonomous when all the following criteria are fulfilled:
-he or she can eat alone;
-he or she can fasten and undo his or her seat belt alone;
-he or she can adjust his or her oxygen mask alone; and
-he or she is autonomous in the washroom.

If even one of these criteria is not fulfilled, CORSAIR requires the presence of a Companion during the PRM's trip.

Since the presence of a Companion is required for safety reasons, his or her absence can justify the refusal of a reservation and/or boarding by the PRM in question. Corsair can therefore not be held liable for such refusal.

3. Notice by the PRM to CORSAIR:

a) To permit CORSAIR to provide and/or permit the provision of the necessary assistance for his or her travel (by CORSAIR and/or the airport), the PRM must notify CORSAIR at the latest forty-eight (48) hours before the published departure time of the flight concerned of: considéré :

His or her specific needs for assistance (*)
The presence of a seeing-eye dog on board or in the hold

b) This service is free.

c) If the necessary information for assisting the PRM was not communicated to CORSAIR within this deadline, CORSAIR will make its best efforts to provide and/or permit the provision of the necessary assistance. If the proper assistance or boarding of the person is not possible in light of the delayed notice by the PRM, CORSAIR shall not be held liable for any deficiency or insufficiency in the assistance provided, nor in case of refusal of permission to board.mbarquement.

d) The PRM must be present at the latest:

for check-in:

at the time specified in advance by CORSAIR, its agent, or the travel agent; or
if no time was specified, at the latest one hour before the published departure time; or

otherwise at a point inside the airport perimeter:

at the time specified in advance by CORSAIR, its agent, or the travel agent; or
if no time was specified, at the latest two hours before the published departure time.

e) In the case that the PRM is late (present only after the deadlines indicated in d)1.a) or d)2.a) above), CORSAIR will make its best efforts to check in and board the PRM. CORSAIR shall not be held liable in case of refusal of permission to board.

f) In the case that the PRM is late (present only after the deadlines indicated in d)1.b) or d)2.b) above), CORSAIR may refuse the passenger permission to board for failure to be present at the time of check-in.

4. What assistance can be provided by CORSAIR?

Transport of recognized seeing-eye dogs in the cabin or in the hold, subject to national regulations;
Transport, aside from medical equipment, of a maximum of two pieces of mobility equipment per PRM, including an electric wheelchair, with forty-eight (48) hour prior notice and subject to the existence of sufficient space aboard the aircraft, and subject to applicable legislation relating to dangerous materials;
Making every possible effort, within reasonable limits, to assign seats in such a way as to meet the needs of PRMs, at their request, subject to safety requirements and availability;
Assistance to get to the washroom, upon request;
If a PRM is helped by a Companion, CORSAIR makes every possible effort, within reasonable limits, to assign to that Companion a seat next to the PRM;
Providing medical oxygen, upon request by the PRM (paid service)

Details concerning assistance that can be provided by CORSAIR on request

Request for medical oxygen on board

For security reasons, CORSAIR does not authorize the use, onboard its aircrafts, of medical oxygen tanks brought by clients. A person requiring medical oxygen on board must request it from CORSAIR at least ten (10) working days before the published departure date of the flight concerned.

This request must be accompanied by a medical certificate from, and specific form completed by, your treating doctor, which the latter must send to the CORSAIR doctor at the latest ten (10) working days before the published departure date of the flight concerned. To obtain the form, contact us (link to the "Contact Us" page).

Only the CORSAIR doctor is authorized to permit your transport.

The provision of medical oxygen is a paid service. It is billed at the price of €382* taxes included per trip. *(Fees subject to modification without prior notice).

Note: failure to obtain permission from the CORSAIR doctor and/or the late recognition by the PRM of his needs for assistance make up part of the restrictions listed in article 2 of this chapter which can justify the refusal of permission to board.

Personal medical oxygen tanks are allowed in the hold, as long as they are empty and un-capped.

Traveling with medical material?

We ask that you have a medical certificate with you, attesting to the medical necessity of transporting, in the cabin, medications, vaccines or syringes. If the product transported must be kept cold, you must supply an insulated container meeting the requirements for carry-on baggage, since to refrigeration mechanism is available onboard.

We must be made aware of the transportation of this type of material at the latest forty-eight (48) hours before the published departure time of the flight concerned in order to inform the airport authorities, as well as the flight crew.

For medical material (respirator, electrical wheelchair or other material), you must make a request to the company for prior authorization. The material will not be accepted unless it meets the requirements of regulations governing the transport of dangerous materials.

For this, we are at your service (link to "Contact Us" page).

Les passagers présentant des troubles du comportement

A passenger (adult or child) who exhibit behavioural problems must be accompanied.

Such a passenger can only be transported with the prior permission of the CORSAIR doctor. To this end, the PRM must provide a medical certificate attesting that he does not present any danger to the safety of the flight, to himself or herself, to the other passengers, or to the crew.

The Companion must meet the criteria specified above.

The request for admission on board must be presented to CORSAIR at the latest forty-eight (48) hours before the published departure time of the flight concerned (contact us).

In any case, the decision of whether or not to permit the passenger to board (accompanied or not) remains at the discretion of the aircraft captain the day of the departure.

Details concerning assistance that can be provided by the airport

Assistance and arrangements necessary to permit PRM's to:

Communicate their arrival at an airport and their request for assistance at a designated place inside and outside terminal buildings;
Move from a designated place to the check-in counter;
Check themselves and their baggage in;
Get themselves from the check-in counter to the aircraft, while fulfilling the formalities of emigration and customs control and safety procedures;
Board the aircraft, by making available elevators, wheelchairs, or any other assistance needed, as the case may be;
Get themselves from the door of the aircraft to their seat;
Store their baggage on board the aircraft and reclaim them;
Get themselves from their seat to the door of the aircraft;
Disembark the aircraft, by making available elevators, wheelchairs, or any other assistance needed, as the case may be;
Get themselves from the aircraft to the baggage claim and reclaim their baggage, while fulfilling the formalities of emigration and customs control;
Get themselves from the baggage claim to the designated place;
Make their connection, if they are in transit, with assistance on board and on the ground, as well as inside the terminals and between them, where applicable;
Get themselves to the washroom, on request.
Taking control, on the ground, of any necessary mobility equipment, including electric wheelchairs, requiring forty-eight (48) hours prior notice and subject to sufficient space on board the aircraft, and subject to the application of the legislation governing dangerous materials.
Temporary replacement of damaged or lost mobility equipment, but not necessarily identical.
Taking control, on the ground, of a recognized seeing-eye dog, where applicable.
Communication, in accessible form, of the information necessary for taking flights.

When a PRM is helped by a Companion, the latter is authorized to provide, upon request, the necessary assistance in the airport, as well as for boarding and disembarking.

Note: only the airports located on the territory of a member State of the European Union to which the Treaty applies are required to make this assistance available.

CORSAIR shall not be held liable for the poor quality or the absence of assistance by airports.

24. Tariffs published by CORSAIR

An air carrier's tariff is a document which contains its published fares, charges and related terms and conditions of carriage applicable to air services. The tariff applicable to a ticket purchase is calculated pursuant to the fares in effect, filed by CORSAIR with the governments requiring such filing. Such tariffs are available for public inspections. To consult the tariffs, you can contact us.